PRODUCT WARRANTY 5 YEARS
1 – Ona ensures that products marked “one”
(Hereinafter, the “Products”) are free from defects in workmanship and / or materials, in case of proper use to which they are provided, for a period of five years from the date of invoice.
2 – This warranty (hereafter, the “Guarantee”) is issued one for the company (hereafter, the “Client”) for all standard products listed themselves in catalogs.
3 – Warranty is activated only if the client proceeds to register online, www.ona.es Site, the specifications of the installation of the product and the details of invoice and order, within 60 days from the date of the invoice. In the absence of activation, the warranty remains valid catalogs specified in Ona.
4 – The Warranty will only be effective:
a - If the used products are built with the specifications in relation to the product and its use (technical specifications)
b – if the installation and / or assembly of the product has been made compliance with the instructions accompanying the product, and technical expertise;
c – if you have not exceeded the limit values for temperature and voltage, and if the product is not exposed to mechanical loads not conforming to its intended use;
d – regarding electronic feeders, if the Product is installed with lamps conform to the relevant IEC specifications in effect at the time of the acquisition;
e – if the maintenance of the Product has been conducted in accordance with the instructions accompanying the product, and technical expertise, and if there have been no modifications or repairs to the Product without written authorization or not in accordance with the instructions accompanying the Product;
f – if Customer has previously made all the emergency procedures specified in the instruction manual provided with the Product;
g - if the Customer retains the defective Product which has resulted in the state you are in (including the lamp) for as long as necessary for Ona to carry out necessary checks regarding flaws / defects found;
h – for the power components and for products that use LED lamps, the warranty extends for 5 years to a maximum use of 22,000 hours (corresponding to 12 operating hours per day) and within these limits, the warranty is valid for defects exceeding the nominal failure rate of 0.2% per 1000 hours of use, unless the technical specifications of the product, its components or its employment provide otherwise;
i – if the customer has made the purchase in agreement with Ona, the invoice or the documentation provided for online registration;
j – if the defect, properly specified and verified in nature and state, has been denounced in writing by the Customer to Ona no later than sixty (60) days after its discovery;
k – if the Customer regularly has paid the product, in accordance with the payment terms agreed in the contract of sale.
l – if the products supplied are installed in Europe.
5 - The guarantee is valid in relation to product defects due to unforeseen and unpredictable, incidental and / or force majeure (including electric shock, lightning), excluding the manufacturing process of the product as the source of these events.
6 - If a defective product covered by this warranty statement, and if the conditions in paragraphs 4 and 5 above are verified, Ona may, at its option, result in the repair and / or replacement with the same products or equivalent, according to the technological advances that have occurred in the original.
7 -The warranty does not cover:
a-expenses incidental arising from the repair of the defect (for example, the cost of installation or removal of transport of the defective product and the costs of new repaired elimination or living expenses and accommodation, lifting or scaffolding) shall be borne these expenses by customer;
b-The parts subject to wear, such as lamps (excluding LED lamps), batteries and mechanical parts subject to wear, the fans used for active heat dissipation products with LED light sources, such as software defects, bugs or viruses.
c-products, with marks of other companies that sells Ona.
8 – This warranty does not apply to light management systems (Light Management Systems).
For such systems, Ona may grant a 5 year warranty once approve the lighting design and installation.
9 – Once correctly set, this warranty is the sole and exclusive form of a guarantee of the product, by Ona for the customer, any other rights expressly abrogating explicit and / or implicit laws eventually Customer can recognize which waiver to them and eventually all other warranties offered by Ona.
10 – The Customer shall have no other claim against Ona regarding the defective product. In particular, they may be debited to Ona any Product Upkeep defective / flawed, or any other damages or claims for damages, the Customer shall not be entitled to claim and / or claim delays in payments or price reductions resolution supply contract.
CE (European Conformity): A manufacturer’s declaration that the product complies with the essential requirements of the relevant European health, safety and environmental protection legislation, in practice by many of the so-called product directives.
IP44: Protected against solid objects over 1.0. Protected against splashing water
WEEE & RoHS: The Restriction of the use of certain Hazardous Substances (RoHS) Directive and the Waste Electrical and Electronic Equipment (WEEE) Directive were published at the same time by the European Community and are linked in purpose. The WEEE Directive is aimed at reducing the amount of waste electrical and electronic equipment destined for landfill, whereas the RoHS Directive is aimed at eradicating certain hazardous substances from new electrical and electronic equipment in the first instance.
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